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Owner FAQ

  •  Why should I use a professional to manage my home?

    While the reasons our clients choose professional management vary, here are some of the key reasons many people elect professional management over self-management:

    • We handle maintenance and emergency repairs, allowing you to sleep at night.
    • We enforce collection of rents and serve the proper notices upon failure to pay.
    • We understand and apply the correct federal, state, and local laws, keeping you and your investment out of trouble.
    • We know the local market, have an extensive network of contacts, and have advertising resources available to us at discounted rates. This allows us to effectively market your vacant home to prospective residents to get it filled.
    • After you add up the increased rent we can often command, the discounts you'll receive on advertising, and the company rate we get on repairs, you'll often make more money than if you managed the property yourself!



  •  Can I choose to disallow pets, smokers, large families, etc.?

    We comply fully with the Fair Housing Act. This means that you can not choose to disallow anyone that is a member of a protected class under the act. You can choose to disallow pets and not permit smoking in your home, but you cannot deny a service animal. 


  •  Do you provide me with a report of activity on my property?

    Yes, we will provide you a monthly report of rent and other income received, and maintenance, repairs, and other expenses incurred. This will be provided once per month. If you have questions regarding your statement, please do not hesitate to contact us.


  •  What is an owners packet and do I need to fill one out?

    The owners packet is required to be filled out. We recommend you turn this packet in upon leasing of the property or sooner. The packet contains a general information sheet requesting all of your contact information. Also it includes the direct deposit form and a W-9. In order for us to disburse your funds these forms must be filled out and returned with a voided check attached. We are required by the IRS to have a W-9 on file for all of our owners. Without this form we are unable to disburse any funds either electronically or by written check. You can download an owners packet in your Owner Portal.


  •  How and when will I receive my disbursement?

    We initiate the direct deposits on the 10th of the month. Depending on your bank and if the 10th falls on a weekend or holiday your money should arrive within 2 business days. We will not disburse funds without a completed direct deposit form and a signed W-9. These must be turned in to us no later than the 8th of the month.


  •  How do I view my monthly statement?

    Statements are posted online on the 10th of the month. You will create an owner account on our website using the email address we have on file for you. Once you create a password you will be able to sign in and view your current as past statements. You will also be able to view all invoices posted to your account.


  •  What is a repair reserve account?

    We must set aside owners funds to make minor repairs and to maintain services during a vacancy or if a repair arises and rent has not been collected. We will deposit this money in a FDIC insured bank account at Inwood Bank of Texas, $250 per property with a maximum of $500. (If we manage 4 of your properties, the total will still be $500) The initial contribution will be deducted from the first rent unless another arrangement is made prior to that. The money will be placed in the trust account and will be managed for you using our accounting package called Propertyware. These funds will be kept separate from the accounts used by Allegiant Properties to run our business and pay operating expenses of Allegiant Properties. This process of separation satisfies the Real Estate Commission. Bottom line is we don't use your money to pay our bills and we shouldn't use our money to pay yours. If there is not enough money in your account for a repair, we may call and ask you to send funds. If it is an emergency, we may cover the repair which will overdraw the account. That situation would need to be resolved promptly. Please contact Amanda Shelton at amanda@apdfw.com with any questions.


  •  Do I need to get the locks changed on my rental property?

    Here are the basic rules on changing locks and security devices on your rental property as described in the Texas Property Code:

    • Upon change of tenants, you have within 7 days of your new tenant moving in to rekey the locks at your expense.
    • All exterior doors in your rental property must have a keyless dead bolt installed. The door leading from the inside of your home into the garage is considered an exterior door.
    • All exterior doors in your rental property must have peep hole installed.



  •  Where can I get a copy of the Texas Property Code?

    Click here to view the Texas Property Code online.


  •  Should I get my heater/air conditioning/sprinklers serviced annually?

    We offer sprinkler service, spring A/C service and fall heating service at the owner's option. We highly recommend that you take advantage of these services to protect your investment property. The sprinkler service includes complete winterization of the system in the late fall and then a sprinkler system check in the spring. This is to avoid over watering and damage due to freeze. The A/C unit will be serviced by a licensed professional in the spring who will clean the units and check for potential problems. If your property has a gas heater we also offer a fall heating service by a licensed professional. If you would like to find out more about these services and discuss pricing, please contact amory@apdfw.com. The fees will automatically be deducted from your repair account.

  • Do I need a special Insurance policy?

    Yes, contact your insurance agent to discus different options regarding you investment properties insurance policy. Many policies require the property to have certain features such as hardwired smoke detectors and fire extinguishers that are inspected annually. Read over your policy carefully. If you need to make changes to your property to fall within the parameters of your policy guidelines, call or email us and we will work with you to get the changes made. We want to make sure that you will not be denied coverage in case something happens at your property.

  • Does Allegiant Properties offer additional services?

    Yes, we offer additional inspections upon request. Please call for prices.